2017 Buyer's Guide

Massage Chair Buyer's Guide - Revised 5/23/2017

Buying a massage chair can be a time consuming process.

We've put this guide together, to help anyone who is new to massage chairs, through the process.


I hear all too often, that this chair or that chair, is the best.

Well, here's my take on that...........

What feels right for one, may not for another, as everyone's body size and shape is different, so I cannot stress enough, the importance of trying a massage chair before you make the investment.


#1 - Internet reviews - Read between the lines.

Deciding to buy a massage chair because the internet reviews look good, is the primary reason for customer dissatisfaction.

Reviews are not always what they appear to be.

Reviews and review websites, are both very effective marketing tactics that are used by many companies in all industries, including many of the reputable ones.

When reading reviews, take them with a grain of salt, and try to read between the lines.


You can buy a massage chair off the internet without trying it, but I'd compare that to buying a pair of shoes without trying them on.
They'll probably fit, but will it suit the level of comfort you're looking for?

They both can be returned if you're not satisfied, but returning a massage chair is much different than returning a pair of shoes.
It can be very costly, especially if it has as much as a small scuff on it, plus the entire process is labor intensive.
The best thing that you can do, is take the time to actually try a massage chair, for it's fit and level of comfort, and see if its intensity level(s) suits your needs.

#2 - Don'y buy the hype!
A salesman's job is to make the sale, no matter what.

All massage chairs claim to be "The Best", no matter what level of quality it really is.

The truth is, anything can be labeled "quality", no matter how cheaply it's made, but true quality comes with a cost, and there's just no way around that.
Massage chairs are like anything else, you WILL get what you pay for.


#3 - Choose your massage chair provider wisely.
I can not stress enough, the importance of choosing the right massage chair dealer.
IMHO, this is 2nd to finding the right massage chair, because like anything else, parts and service will be needed at some point in time, and without the right support, an issue with massage chair can turn in to a replacement before it's actually needed.

Beware of the salesman who will whisk you past the full details of any warranty.

Furniture assemblers and handymen are often substituted for a qualified massage chair technician, and chances are this will happen to many people as years pass and equipment starts breaking down.


Even if you're promised what seems like a super-duper, top-of-the-line warranty that makes you sleep good, the warranty is only as good as the person who arrives to diagnose and repair an issue.
All it takes is for your chair to be deemed irreparable, and their job is done, as is your super-duper, top-of-the-line warranty.
We've heard the stories, about massage chairs that just sit there idle and collect dust, due to poor or lack of service.


#4 - Budget
Evaluate your expected usage for your massage chair.
Is this something that you'll be using as a therapeutic or stress relieving device on a regular basis?
This should play a big part on how much you should be willing to invest.
Calculate the savings of monthly or annual chiropractic or massage visits, and include the convenience, and the time saved by doing your own at home or in office therapy.

#5 - Comparatively shop.
Once you start to compare massage chairs, you'll find that there are massage chairs in all price ranges.
Don't expect the comfort, performance, or longevity of a cheap massage chair to be even close, to that of a quality massage chair.

Massage chairs are like anything else, you WILL get what you pay for.

Quality chairs cost more, but they offer more comfort, they're more effective as a therapeutic device, they're more durable and last longer, and they'll have a legitimate support network behind them with readily available parts.

Quality massage chairs cater to the serious massage chair user, who will use their chair for its therapeutic value.
Quality massage chairs are found in brick and mortar showrooms, and are available to demo, or to "test drive", and they have a legitimate support network behind it, with readily available parts.

Cheap massage chairs look good on paper, and appear to have all of the features found in more expensive massage chairs, but:...
- The feel of these chairs cannot compare to that of a quality massage chair.
- The performance of these chairs cannot compare to that of a quality massage chair.
- They're constructed using low cost components, hence the low price.
- The life expectancy of these chairs is relatively short, compared to a quality chair.
- Product support may not be there when it's needed.

Make the time to demo as many models as needed, until you find one that feels "just right".
Even if a chair is recommended by someone, what feels great for one may not for another, and this is something you should have for a long time.


#6 - S-track or L-Track
Is an S-track or an L-track a better massage chair for you?
The advantage of an S-track, is that the stretch program can be more effective than an L-track's, because the backrest is a separate component from the seat.
The stretch program should perform a spinal decompression, which helps to relieve pressure between the discs, which alleviates back pain and other compression symptoms.

The advantage of an L-track, is that the roller massage has a much longer reach, and covers more area.
The roller mechanism reaches from the neck, and travels under the seat, massaging approximately 35% more area than an S-track.
L-tracks have the stretch program too, but they won't stretch you as well as an S-track.

They both should have a hip twist/sway function, which promotes spinal decompression, and when combined with the stretch, helps to take the pressure off your discs, which helps to relieve pain.
This also helps promote the movement of oxygen, water, and nutrient-rich fluids into the affected discs, which accelerates healing.

Based on my own personal experience with back pain and sciatica, I feel that I have better results on an L-track because of the longer reach of the roller mechanism.
It relaxes more of the muscles and connective tissues surrounding the sciatic nerve.
Note: This is a personal preference, and my personal preference only.

#7 - Floor models - If you're considering buying a floor model, consider where you're buying it from.
If you find one in a mall, chances are that it's been used alot, used at times without proper supervision, and may have been subjected to hours of nonstop run time without adequate cool down.
If you find one in a privately run store, chances are it's been used much less than in a mall, and that its use has been properly supervised.

What we're about at Massage Chair, Inc.
Massage chairs are our passion.
Not only because it's our business, but due to our own medical conditions, massage chairs are part of our own personal routines too.
Our prices can't be beat, and when it comes to service, we're licensed and bonded with 35 years of diagnostic, service, and repair experience!
If there's ever an issue with your massage chair, you'll receive our own brand of top quality service without the 3rd party runaround, because in our everyday lives, we honestly treat people, the way we like to be treated.
See for yourself and check our reviews, plus, you won't find 1 online complaint, ever!

Here's what we have to offer, as your massage chair provider:

1. We've traveled the country, testing just about every massage chair out there, and we'll only endorse the chairs that have met our own comfort, quality, value, and therapeutic standards.
We know the market, we know the chairs, and details about the chairs that you won't find anywhere else.

2. We service what we sell.
Unlike most massage chair dealers, our job doesn't end with the sale.
We're NJ state licensed & bonded, with 35 years of hands-on diagnostic and repair experience, which is extremely important once your chair is out of warranty. 
If your chair develops an issue, we handle it, and it's that simple!
Top quality service, without the 3rd party runaround.

3. We offer In-house discount prices, FREE Extended Warranties, 0% financing, and no-pressure sales.

4. We offer free lifetime support. 
Should your chair develop an issue, even if it's out of warranty, we can provide your service, or if you prefer, we can oversee the entire process, for as long as you own your chair!

5. Price Match Guarantee. If you happen to find a better price, just let us know, and we'll match it, and if we don't have your favorite chair, we can probably get it for you, and you'll have all of the benefits of working with MCI.

We have many out-of-state clients too, and whether you're local or long distance, you'll be well taken care of, for as long as you own your chair!


Please feel free to contact us with any questions, or to make your appointment for your massage chair demo.

Call or text us at 732-201-7777.


Thanks for taking the time, 

Nicholas Fahmie - President - Massage Chair, Inc.