Return policy

Returning an item such as a massage chair is a costly proposition, and can be risky if the massage chair gets damaged. We strongly urge you to 'test drive' prior to purchase, re-check your order, both before and after placing it, and inspect your delivery prior to signing off. Our intention here is not to discourage returns, but only to deter the very few, who abuse the Returns system.

Terms and conditions:
We offer a 30 day in home, or 7 day commercial return policy if for any reason, you're not happy with your purchase. 
The client is fully responsible for the inspection and the condition of the massage chair, once delivery is accepted.
This policy applies to new massage chair purchases only, and purchased made through Massage Chair, Inc.
The client is responsibility for return shipping, and at the customer;s discretion, either a full credit can be issued, or a 15% re-stocking fee may apply.
Osaki and Titan Chairs in home return policy goes into effect once the massage chair has shipped.

All returns must be received in “like new” condition, which includes the original packaging minus normal wear & tear of the packaging, along with all of the original parts and accessories.
Returns will not be accepted if there is any damage to the massage chair, such as - but not limited to: tears, stains, spills, burns, odors, and other signs of abuse and wear, such as missing parts and accessories.
Your return authorization from Massage Chair, Inc. is required to begin the return process.
Your return must be requested via email to

Pictures of the condition of the massage chair before and after re-packaging will be requested, prior to authorization.
Products returned improperly may not be accepted, and/or restocking fees and restocking fees may apply without proper authorization of the return.

We do everything in our power to help you choose the right massage chair for you prior to purchase. 

We're also trying to prevent complications on both ends, so we urge that all massage chairs be 'test driven' prior to purchase, and that orders be re-checked, both before and after placing it.

Order cancellation - If your order is cancelled before the order is processed, no charges will apply, but we ask you to re-check your order before and after placing it.

If you cancel your order after the product is in transit, you will be charged the cost of the forward and return shipping, 

No restocking fees will apply.

Again, we ask you to re-check your order, both before and after placing it.

Once we have received and inspected your return, we will issue your refund within 3 business days. 

1 return per client.