MCI Company Policies


1 - Deliveries from our suppliers typically take 7 to 10 business days. 

There are circumstances that can delay deliveries beyond the normal time frame, such as inclement weather, or Christmas holidays, which is the busiest time of the year

Once your order is placed with our suppliers, they process the order which typically takes 2 to 3 days, then your massage chair is shipped.

Once it's shipped, we receive its tracking number or Pro number, and we'll forward that information to you with a link to the tracking page, so that you'll be able to track it's progress.

2 - All massage chair purchases include free delivery to your driveway or curbside.

Floor model pricing is for pickup only. Delivery is available at an additional charge.

White glove service to ground floor, is included with all massage chair purchases over $3000-.*

Placement other than ground floor, may incur an additional charge.

If a massage chair has to be disassembled and re-assembled to accommodate placement in the home, an additional charge will apply.

* - For orders received after 2/19/2018, white glove deliveries made by Massage Chair Inc., outside of NJ, may incur additional charges, to cover our additional expense.

Price match policy:
Price match applies to massage chair purchases only. 
Proof of lower purchase price must be presented at the time of purchase.
Because we provide top quality service, our Price Match Policy does not apply to services rendered.

Returning an item such as a massage chair is a costly proposition, and can be risky if the massage chair gets damaged. 
We strongly urge you to demo your massage chair prior to purchase.
Double-check your order, both before and after placing it, and inspect your delivery prior to signing off with your delivery agent. 
Our intention here is not to discourage returns, but only to deter the very few, who abuse the Returns system.

Returns - Terms and conditions:
We offer a 30 day in home, or 7 day commercial return policy if for any reason, you're not happy with your purchase. 
All return policies goes into effect once the massage chair has shipped.
This timeline is set by our suppliers.

The client is fully responsible for the inspection and the condition of the massage chair, once delivery has been accepted with your signature.
The client is responsible for return shipping, and at the customer;s discretion, either a full credit can be issued, or a 15% re-stocking fee may apply.
Floor models are guaranteed to be in proper working condition, but may have scuffs and/or marks on them.

All new massage chair returns must be received in “like new” condition, which includes the original packaging minus normal wear & tear of the packaging, along with all of the original parts and accessories.
Returns will not be accepted if there is any damage to the massage chair, such as - but not limited to: tears, stains, spills, burns, odors, and other signs of abuse and/or wear, such as missing parts and accessories.
Your return authorization from Massage Chair, Inc. is required to begin the return process.
All returns must be requested via email to

Pictures of the condition of the massage chair before and after re-packaging will be requested, prior to authorization.
Products returned improperly may not be accepted, and/or restocking fees and restocking fees may apply without proper authorization of the return.

We do everything in our power to help you choose the right massage chair for you prior to purchase. 

We're also trying to prevent complications on both ends, so we urge that you actually try your massage chair prior to purchase, and that orders be re-checked, both before and after placing it.

Order cancellation - If your order is cancelled before the order is processed, no charges will apply, but we ask you to re-check your order before and after placing it.

If you cancel your order after the product is in transit, you will be charged the cost of the forward and return shipping, 

15% restocking fees may apply.

Once we have received and inspected your return, we will issue your refund within 3 business days. 

1 return per client.