Company Policies

1 - Service:
We service what we sell only - We do not service our competitor's chairs.

Labor rates for our expert massage chair technicians, are charged at $85.00 per hour, including travel time one way.

Most services can be completed within 1 to 4 hours, depending on the issue.

Bridge or tunnel tolls to be additional.


2 - Price match policy:

Price match applies to massage chair purchases only, and is honored for legitimate pricing from established and reputable companies only.

Proof of lower purchase price must be presented at the time of purchase.

Because we provide a premium quality service, our Price Match Policy does not apply to services rendered.


3 - Deliveries: 

a) - For deliveries to NYC and other locations deemed High Cost Service Areas, additional charges may apply due to our additional costs incurred.

b) - Circumstances that may delay deliveries beyond the normal time frame, include but are not limited to - Inclement weather, weekends or holidays.

c) - Special orders typically take between 5 to 10 business days from when your order is placed, to receive. 

Once your order is placed with our suppliers, they process the order which typically takes 2 business days, then your massage chair is shipped.


4 - White Glove Service:  Free white glove service is included with most of the models that we sell.

a) - For levels other than the ground floor, if a freight elevator is not available, additional charges may apply if a massage chair needs to be disassembled, or if there's any other issue that adds 20 minutes or more to your delivery.

b) - For deliveries to NYC and other locations deemed High Cost Service Areas, additional charges may apply due to our additional costs incurred.

c) - It's recommended that 32" doorways and hallways are clear and accessible to move your massage chair to its final resting place.

Please prep the area(s) inside your home, leading all the way to your massage chair placement, prior to our arrival,

d) - For stairways or doorways less than 32" wide, your massage chair may need to be disassembled to fit through the smaller space.

Additional service charges may apply.

e) - Most massage chairs occupy an area of approximately 3 feet wide by 7 feet depth max, fully extended. 

If it's not a space saver, up to 20 inches between the backrest and the wall may be required. 

See your models specs for exact dimensions.


5 - Floor models are in excellent mechanical condition, but may have scuffs and/or other aesthetic imperfections on them, 

All sales are final, and come with a 1 year parts and labor warranty unless otherwise noted.

Prices are for pickup only, unless otherwise noted.


6 - Returns: 
Returning an item such as a massage chair is a costly proposition, and can be risky if the massage chair gets damaged. 
We strongly urge you to demo your massage chair, prior to purchase.
Double-check your order, both before and after placing it, and inspect your delivery prior to signing off with your delivery agent. 
Our intention here is not to discourage returns, but only to deter the very few, who abuse the Returns system. 
Please read the terms and conditions below.
Returns - Terms and conditions:
a) - One return per client. 
b) - We offer 30 day returns if for any reason, you're not happy with your purchase. 
c) - PayPal fees are non-refundable.
d) - The client is fully responsible for the inspection and the condition of the massage chair, once delivery has been accepted.
e) - Unless otherwise noted, the client is responsible for return shipping. 
f) - Unless otherwise noted, a 15% re-stocking fee may also apply, and will be reviewed at the time of the return.
g) - Actual forward shipping charges may be deducted from final return amount.
h) - Shipping and white glove service are non-refundable. 
Free white glove delivery is valued at $249-, and may be deducted from final return amount.
i) - Pickup is available for the return of a massage chair, and unless otherwise noted, the cost is the responsibility of the buyer.
j) - All returns must be received in “like new” condition, which includes the original packaging minus normal wear & tear of the packaging, along with all of the original parts and accessories.
k) - Returns will not be accepted if there is any damage to the massage chair, such as - but not limited to: tears, stains, spills, burns, odors, and other signs of abuse and/or wear, such as missing parts and accessories.
l) - All returns must be requested via email to MassageChairInc@aol.com.
m) - Pictures of the condition of the massage chair, both before and after re-packaging will be requested, prior to authorization.
n) - Products returned damaged in any way, including soiled or with stains may not be accepted.

We do everything in our power to help you choose the right massage chair for you prior to purchase. 

We're also trying to prevent complications on both ends, so we urge that you actually try your massage chair prior to purchase.


7 - Order cancellation: - If your order is cancelled before the order is processed, no charges will apply.

If you cancel your order after the product is in transit, you will be charged the cost of the forward and return shipping.