Here are a few quick excerpts from our customers' feedback, with the entire reviews below.
- "The moment that I met Nick at his store, I felt this is the place I would like to do business with."
- "He does not look to 'sell you'... he knows the market, and can provide any chair that fits you."
- "Willingness to help disabled Veterans speaks volumes..."
- "I can't speak highly enough of this company."
- "Went above and beyond what could have been expected."
- "Nick and his crew are professionals, and they provided exceptional high quality service."
- "Very honest businessman."
Below are some of our favorite reviews and testimonials, out of 50 or so, from Google, Yelp, Facebook, Square, Amazon, and eBay.
Every one of our reviews is 5 star rated, and was written by our customers without any incentives, without 3rd party procurement, and are all verifiable on the internet.
Google Review by Ethan Givoni - Natick, Massachusetts - I bought the Luraco i7 massage chair from Nick at Massage Chair Inc. and I'm very happy I did. I've done a lot of research and visited many stores, but the moment that I met Nick at his store, I felt like this is the place I would like to do business with. There was no pressure or salesman pushing you to purchase or commit a deposit to buy. Nick had a great follow up, he answered all my questions and reassured me of the order, paperwork, delivery schedule and even the price was much better than other massage chair store or known internet stores, who seem to be well-connected with the Luraco factory. Delivery was on time and service was awesome. Nick is very honest businessman and I appreciate how he conduct business with respect and takes his time with the customer. It was nice to know there are still places like that that don't just try to sell you that moment you arrive at the store :) I admire and appreciate this kind of treatment and service and I will not hesitate to refer my friends and customers to Nick. Thank you Nick for such a great experience, after all it takes time to make such decision in life and Nick understands that! All the best and success, Ethan.
Follow up service review by Ethan Givoni - So three months ago I moved to a new house in Hopkinton, MA area, I was concerned about moving this expensive i7 chair using a moving company that could have easily damaged it and could not guarantee it will work after the move. I then called Nick to help and he offered his services to move the chair. To make the story short, Nick showed up on time after a long drive from NJ, with a special vehicle and his crew, disassembled the chair (even better method than Luraco recommends), gently moved the i7 chair to the new house and assembled it. We tested the chair as it was as new. The crew even wrapped the chair to make sure no dust will accumulate during the move and renovations. I was impressed and extremely happy with the service and friendly advice. I must say, Nick and his crew are professionals and they provided exceptional, high quality service especially even when it is far away from their store in NJ. Thank you Nick for the awesome work which I could not get anywhere else!!! All the best, Ethan.
Google Review by John Donofrio - Colts Neck, NJ
Nick is a great guy to work with. He's very professional and willing to take the time necessary to educate his customers.
If you're within driving distance, I would absolutely suggest spending the time to travel to his store and testing each chair.
These should not be purchased off of the internet, they all feel a little different.
The best part is that Nick has tested each chair, and only stocks his store with those that he feels are best.
Plus his warranty crushes the competition.
Square Feedback by Debra Roberts - South Jersey - This family run business is not a 'sales force'. If you do your own homework and research into massage chairs, you will immediately recognize that the owner knows his chairs, literally inside and out. He does not look to 'sell you' on the benefits of a massage chair but looks to help those of us who want to buy the right chair for personal needs. From my store visits, I know that one chair does not fit all. I have confidence that the owner stands by the selected products he has on display and promotes, although he knows the market, and can provide any chair that fits 'you'.
Google Review from Karen Peck - Jonesboro, Arkansas
I was nervous about ordering something that cost a lot of money from a place that is physically so far away from me (in case something happened or something was wrong with the product). Nick was so nice from the first conversation I had with him on the phone that when I was ready to order I knew I would be ordering from him. I ordered the Luraco i7 Plus for my husband for Christmas. I was worried about the timing. Nick would check in with me and give me updates on the order status and the delivery. Not sure what happened by the delivery company had the chair for a while but never contacted me about it. Nick was on it! The chair got delivered on time. He kept checking with me to make sure it was delivered. The company who delivered was very nice, professional and knowledgeable about the chair. The Luraco i7 Plus by the way was a great gift for my runner husband. He has used it almost everyday since Christmas and absolutely loves it. We have been very pleased with the purchase so far (have had it for 3 weeks). Now we don’t have a lot of experience with massage chairs. We have never owned one but have used the ones you see in public that you insert dollar bills into for a few minutes. My husband says this is by far MUCH better than those. I can’t tell you how impressed I was with Nick’s service. If I were to ever order another massage chair again, I would definitely call Nick first.
Square feedback from Tony C. - Plymouth, MN
I am so thankful for the help that I got from Nick. Being a Veteran with a disability is tough, and his willingness to help disabled Veterans speaks volumes about his character and his company.
Amazon feedback from Scott Early - AZ
I had a great experience with the seller (Nick). He stayed in touch with me throughout the shipping and installation process, and provided white glove delivery and assembly of the chair. Highly recommended.
Facebook post from Steve Wein - Howell, NJ
Time to look for a massage chair to help with my back, leg, and foot pain. Overloaded with internet information, time to go to a local retail outlet. Massage Chair in Brick, NJ not only educated me, but their no pressure sales was refreshing. The owners Margo and Nick (family owned and operated) took the time to find the perfect chair for my needs. Margo went as far as to demonstrate the "air-bag" feature (no rollers are used) might be soothing for my son who is autistic. I HIGHLY recommend contacting the Massage Chair store prior to purchasing any massage chair. Margo and Nick, keep up the great job your doing.
Yelp Update from Steve Wein - Howell, NJ
Update on purchase 1/3/19 - Probably the best purchase I did for myself. I'm turning 60 in August an suffer from back spasms, soreness and heal pain. My wife suggested seeking medical help, but I've been through that route before.
I did my homework on-line and purchased "The Champ" massage chair.
1st - Exceptional salesmanship from both Nick & Margo (owners)
2nd - Delivery was done by family members with Nick in attendance
3rd - Most importantly, after 2 months, I use "The Champ" 3x a week for an hour (3 different messages for 20 minutes) and MY BACK PAIN IS GONE.
My heal is 90% better (sore at times, but not everyday).
I feel more relaxed and I kick myself for not doing this sooner.
SquareUp Feedback by Brian V. - Richboro, PA - Nick and Margo were great to work with. Very patient and knowledgeable.
eBay Feedback from Nuong T. Pham - Louisville, KY
Mr. Nick a very honest ebay seller.
Google Review by Mark Sweet - Brick, NJ - Had a problem w/ the foot rollers...texted Nick - prompt response - timely repair work efficiently completed w/ no questions asked...we let Tim come in the house without our being home (totally trustworthy) - he took the whole foot assembly back to the office, fixed, returned, and reattached it - works like a charm...no charge...I'm so glad I didn't order a massage chair from the internet, because it's hard to find that kind of integrity and service. bty, I'm a pastor, and not in the habit of making false or insincere statements...Community Bible Fellowship Church in Brick...I practically live in this chair...makes it so much more pleasant to work on my sermons for lengthy periods of time :) May God bless you Nick and Tim!
Yelp Review by Keith D. - Toms River, NJ
Visited Massage Chair Inc. right after work around 5:30 PM. Thought I would spend 1/2 hour trying out the chairs. Two and a half hours after closing time, they were still helping me with a smile. No pressure to buy they provided answers to all my questions. I am still shopping but would happily buy from them when I am ready.
Google Review of Air Speed HVAC Service Co. from Donald Frederick - Toms River, NJ - I've been a customer of Nick Fahmie since 1994 in Toms River. Nick has always been there for me, whether for routine maintenance or emergency repairs. He is very knowledgeable and doesn't say the job is completed until he feels that it was done right. I feel I am lucky to have him work for me during all these years. I would recommend any business Nick is involved with to anyone who wants to deal with an honest hardworking person who will never take advantage of you. Completely trustworthy!
Google Review from Joel Soriano - Laurel, MD - Nick from Massage Chairs is the best when it comes to customer service. Not only did he follow up on the delivery of my Massage Chair but he also made sure I had what I needed to move the chair around in my house. Very happy with my purchase.
Yelp Review by Patrick G. - Medina, OH - I highly recommend Massage Chairs Inc. based on my experience. Having never owned a massage chair before, I was leery at first about which one to buy. With Nick's help I got my first chair and couldn't be happier. As an Engineer I have a real appreciation for the quality of the Osaki chair. As a consumer, I was very happy with the price that Massage Chairs Inc provided. Everything was as described, setup was flawless and the chair has provided a measure of tranquility that I have rarely enjoyed. I also appreciate the follow up and communication by the team throughout the process, especially since this was an out of state transaction (site unseen)......Thanks Nick.
Google Review by Jason Galu - Bayville, NJ - Loving my chair. A week of use and the misery of sciatic pain is behind me. Nick and company were helpful and informative from demonstration to delivery and set up. Nick personally delivered and set up my chair. Him and his crew were extremely respectful of my home, and took great care not to damage my floors, walls, or belongings during delivery. I can't speak highly enough of this company or the product they sell. I originally purchased the chair for my back pain, but it has quickly become my place to unwind and escape the chaos of the day. I HIGHLY recommend MCI! If you're reading this Nick thanks again.
Yelp Review by Walter R. - Southampton, PA - I found out about Nick's shop while looking up where to buy a massage chair nearby. He has 5 star reviews on Yelp, Google, and Facebook with good reason! Nick let me try a variety of chairs in his shop and provided his opinion on various ones, answered any questions I had, and never pressured me to buy right then and there. In fact, I didn't make the purchase until about a month later. When I did purchase it, he stayed in communication regarding the status and delivery.
On delivery day, he and his crew arrived when they said they would and set up my chair with no issue. If you're looking for a massage chair, you won't go wrong with Nick.
Google Review by Doug Kolton - Cherry Hill, NJ - Just bought a new chair. Great, friendly and professional service. Would HIGHLY recommend.
Google Review from Dee Hodges - Alexandria, VA - I am so very glad I did do research on the Massage chair before purchasing as well as have an extensive test run at my doctors office Dr. Eric Berg in Alexandria, VA... who currently has 4 in his office for his patients. After checking with several places that sell the Osaki 4000 I settled on Nick and I am so glad I did I can truly appreciate his honestly and knowledge of the chair coupled with what I had already learned from Dr. Berg this just felt right so we made the purchase. Now I no longer have to wait for a chair to free up at the doctors office I have my own! I hope anyone looking to make this very valuable purchase will give Nick a call. Thanks a lot Nick
Google Review by Sherrie Johnson - Robbinsville, NJ - I purchased a massage chair for my husband for Christmas from Massage Chair, Inc. and the entire family loves it. We received fantastic service in a timely manner. Nick was fabulous. He was respectful of our family time and our home. We couldn't be more pleased with either the product or the service. Thank you Nick!
Google Review by Brownstone23 - Freehold, NJ - Nick went above and beyond what could have been expected to pick the right chair for my needs. He is very knowledgeable, patient, and gives no pressure to make a decision.